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DealerRater Recognizes Lewis Toyota with a Consumer Satisfaction and Dealer of the Year Award

 

Lewis Toyota of Topeka among the top auto dealers in the U.S who demonstrate excellent customer service, as rated by online consumer reviews

 

 

Lewis Toyota has been awarded a 2019 DealerRater Consumer Satisfaction Award and 2019 Dealer of the Year Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world's leading car dealer review website, created the Consumer Satisfaction Award and Dealer of the Year Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.

 

These Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain a minimum average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2018 calendar year.

 

"We'd like to congratulate Lewis Toyota and all of our Award winners," said DealerRater General Manager, Jamie Oldershaw. "DealerRater's extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it's clear that Lewis Toyota stands out amongst its peers in the U.S."

 

Lewis Toyota has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting Lewis Toyota's dealer page will find a "2019 Consumer Satisfaction Award winner" and “2019 Dealer of the Year” badge on their profile to instantly recognize it as a high quality dealership.

 

“We are honored to receive these outstanding awards from DealerRater. They have been a great partner for us and this is great timing as we recently celebrated our 50th Anniversary. People truly do make the difference, and they are our greatest asset. We take care of our people, and they take great care of our customers. Our customer service is one of the most defining factors of Lewis Toyota. The Patriarch of Lewis Toyota, Ralph Lewis, instilled this practice in 1968 and we’re proud to carry on his legacy.” Said General Manager, Jeff Kirwan. 

 

DealerRater features more than four million dealer reviews, and has a reachable audience of more than 32 million car shoppers each month. "Our awards program was more competitive than ever this past year, with thousands of dealers across the U.S. and Canada competing to win our coveted Dealer of the Year award," says Oldershaw. "The Consumer Satisfaction and Dealer of the Year Awards are one way for today's shoppers to instantly recognize quality customer service regardless of brand or region."

 

 

 

 

 

 

 

 

 

Testimonials

Jim Burns
Jim Burns
GOOGLE
6-3-2020
Full Star Full Star Full Star Full Star Full Star

I ordered a trailer hitch for my 2019 Highlander on-line and scheduled a 1-2 hour appointment to have it installed. I drove over from Overland Park and planned to wait for the service. When I presented, I was greeted with smiles and professionalism. In a few minutes, a gentleman appeared and told me there was a scheduling conflict and it would be longer than expected to complete the service. Without going into a lot of detail, in a few minutes, Kelly Williams appeared and completely explained the situation. After determining I only wanted the hitch and not the electrical. Kelly said he would see what he could do. Within an hour, my car was finished and I was on my way. Kelly Williams is the epitome of proficient, competent communications and I was impressed with his style. I wish I lived closer to Lewis Toyota as they would definitely be my “go to” dealer for service. Thank you Kelly. J Burns

"We got exactly what we wanted in a reasonable amount of..."

jtwalters
DEALERRATER
5-27-2020
Full Star Full Star Full Star Full Star Full Star

We got exactly what we wanted in a reasonable amount of time, with lots of support. We always have a good experience at Lewis Toyota.

Shawn Terryberry
Shawn Terryberry
GOOGLE
5-26-2020
Full Star Full Star Full Star Full Star Full Star

Drove over from KC to look at a 2017 Rav 4 with only 9,000 miles. Did not like that car (too many dings, but a mechanically a great car), they did however, have a decent selection of other late model cars and we end up with a very reasonably priced 2019 Rav 4. They worked with us on our trade-in and got the numbers to where we wanted them to be. One of the quickest and easiest car deals we have ever made. We would recommend giving them a try and ask for "Oz".

"Amazing experience"

Mike and Jeni
DEALERRATER
5-23-2020
Full Star Full Star Full Star Full Star Full Star

We went in on Monday afternoon to look for a used Camry. Had 2 possible in mind from their website. John was extremely helpful and we choose one that was on the way from Minnesota. Car arrived Tuesday afternoon, we liked it, and John made sure it was ready to go before closing. Left town Wednesday, home Saturday (800 miles). Great car, excellent service. Thank you, John (and JT).

meslergolfer
CARGURUS
5-23-2020
Full Star Full Star Full Star Full Star Empty Star

good response

"John Dasher Is one of the best auto sales man I have ever..."

broush
DEALERRATER
5-16-2020
Full Star Full Star Full Star Full Star Full Star

John Dasher Is one of the best auto sales man I have ever dealt with. His customer service is the best that I have received. Hello John made my experience with buying a car so easy and made one of my dreams come true with the purchase of this new vehicle that I’ve always wanted. Thank you, your the best!

Jeanette Wehmeier
Jeanette Wehmeier
GOOGLE
5-9-2020
Full Star Full Star Full Star Full Star Full Star

Service department was great to work with. Thanks

Jake Kinsch
Jake Kinsch
GOOGLE
5-1-2020
Full Star Full Star Full Star Full Star Full Star

I bought my first car here and it was easy, no tricks simple and easy

"Bought another Toyota"

kguf61
DEALERRATER
4-21-2020
Full Star Full Star Full Star Full Star Full Star

I picked up a used RAV4 for a driving around car that gets better milage than my Tacoma. This car is fun to drive (except I keep speeding). Thanks John for another great buying experience!

Carlos Pineda
Carlos Pineda
GOOGLE
4-18-2020
Full Star Full Star Full Star Full Star Full Star

Had a big dilemma with my vehicle. And took it to the dealership in Lawrence ks. They gave me a quote on the cost. I didn't feel comfortable with the quote and diagnose. Decided to take it to Louis Toyota in topeka. I went to speak to the manager. And explain to him what was said at the other dealership. He immediately took my car to be examined...and a few minutes later and took me to where my car was, he took the time out to explain what was wrong...with my vehicle. He reassured me that he would get it done correctly and in a timely manner....and at a reasonable price. And I decided to have it done....I am impressed and totally satisfied and impressed at the job they did...the mechanic also fixed some minor things that needed to be fixed with no cost...and without telling me...that's why I am writing this in appreciation to there work...I would highly recommend them...!!!! Really appreciate all the hard work! Thank you so much Mike Hogg.

"I’m super happy with the service at Lewis Toyota! Kaleb..."

nextlevelrising
DEALERRATER
4-3-2020
Full Star Full Star Full Star Full Star Full Star

I’m super happy with the service at Lewis Toyota! Kaleb not only gave me a great deal on my 2017 Tacoma- with all the features that I was looking for, but came to pick up my truck to take it to Lewis for service while I was following the stay-at-home order. Kaleb is the best!!

Jay J.
YELP
3-17-2020
Full Star Full Star Full Star Full Star Full Star

I was traveling thru the NE Kansas area and due to leave in a couple days when my 1998 Land Cruiser started running erratic and the flashing check engine light came on. I called Lewis first since I wanted a dealer and Topeka was closest, but they did not do repairs on a SAT. I called local repair places, and Toyota Emporia and got the same answer. I checked again with the receptionist at Lewis who was very understanding and helpful. She organized a loaner vehicle with the service manager, and I brought the vehicle in. My wife and I went to pick up a couple items a few miles away when the manager called and said they had fixed the problem. They had involved a off duty tech who located a cracked coil, and had the replacement. So what could have been a big delay was fixed within an hour on a Saturday. Everyone I dealt with at Lewis was very professional and I will use them for all service from now on when I am in the area.

"Great people"

pattiboat64
DEALERRATER
3-11-2020
Full Star Full Star Full Star Full Star Full Star

I can always rely on and trust Kelly Williams and his team to take care of me and my car in a timely manner. I have had as many as four toyota vehicles in the past and without fail they are efficient and prompt. I won't go anywhere else. I even take my sons Chevy to them. If they can't take care of the Chevy they tell me so I don't waste time or money. Thanks a ton.

Rhiannon Kincaid
Rhiannon Kincaid
GOOGLE
3-11-2020
Full Star Full Star Full Star Full Star Full Star

Lewis Toyota made my fist experience of buying a car a great one. The whole team was so friendly, helpful and answered all my questions. Kyle Stoner helped me find the perfect car and made is so easy. I would most definitely recommend Lewis Toyota to anyone looking at getting a new car. Thank you Lewis Toyota and especially Kyle for helping me get my car!

"I appreciate the dealership in general. My reduction of..."

FOXADC
DEALERRATER
3-8-2020
Full Star Full Star Full Star Full Star Empty Star

I appreciate the dealership in general. My reduction of one star is based on recurring issues that seemingly are not addressed by management or work place culture. I've made appointments every visit I've ever made and those appointments have either never been recognized or the requested service or work altogether missed, forgotten, or some combination of the two.

"I've been bringing my 2002 Tacoma here since I bought it..."

slattman72
DEALERRATER
3-7-2020
Full Star Full Star Full Star Full Star Full Star

I've been bringing my 2002 Tacoma here since I bought it at a used dealer. Today, I would like to thank Robert Dashed and the mechanics again for helping me out when I needed serious repairs. These are a great team of professionals and I always feel comfortable handing my keys over to them.

"A good deal and great service"

dcamilletti
DEALERRATER
3-4-2020
Full Star Full Star Full Star Full Star Full Star

Enjoyed working with John. Open, honest and full of details. Finance department made an error on the paperwork that they corrected - thank goodness I caught it after I signed it. Dealership has access to a wealth of inventory. My truck came in the next day after I bought it.

"Another great experience at Lewis Toyota!"

pampered0
DEALERRATER
3-3-2020
Full Star Full Star Full Star Full Star Full Star

We were so happy to work with Richard Harmon again. He made the process of purchasing a new vehicle a great one! Thanks Toyota for being the best in the area today and everyday!!!

"Richard Harmon made things easy for us. He led us into..."

WANDA4560
DEALERRATER
3-2-2020
Full Star Full Star Full Star Full Star Full Star

Richard Harmon made things easy for us. He led us into taking advantage of a new lease offer on a Tundra and Martin the Finance Officer made the paperwork easy and quick.

"Jeff was so helpful & went above & beyond to help me find..."

happycustomer11
DEALERRATER
3-1-2020
Full Star Full Star Full Star Full Star Full Star

Jeff was so helpful & went above & beyond to help me find a new car & get a good deal on it. I would 100% recommend asking for him when purchasing a car from Lewis Toyota - you won’t regret it!

"purchasing my new camry was the most fun, pleasant and..."

Joseph
DEALERRATER
2-27-2020
Full Star Full Star Full Star Full Star Full Star

purchasing my new camry was the most fun, pleasant and professional car buying experience I have had, and I have purchased a lot of cars. Niki was my sales consultant, and her knowledge about the car was impressive and helpful, and she was my advocate in the purchasing process. In the negotiation I found Niki and Bill to be honest and fair, and quite transparent. I had done my homework and the final price and trade in was fair for both parties. I have not purchased from Lewis before but I certainly will in the future and will recommend all my friends to Lewis. Joe

Matt Hogan
Matt Hogan
GOOGLE
2-26-2020
Full Star Full Star Full Star Full Star Full Star
Storm Ruby
Storm Ruby
GOOGLE
2-20-2020
Full Star Full Star Full Star Full Star Full Star

Kyle was great, we told him what we wanted and what we could afford and he found us exactly that!

Vickie Brokke
Vickie Brokke
GOOGLE
2-19-2020
Full Star Full Star Full Star Full Star Full Star

We are long time Lewis Toyota customers. Through sales, service and front office, we've come to expect nothing but exceptional customer service. They never let us down! On the rare occasion we have an issue, they always make it right for us. Our most recent purchasing experience was stellar from beginning to end. I'm confident in recommending Lewis Toyota every opportunity I get.

"Lewis Toyota took a very negative experience and turned..."

brookedacunha
DEALERRATER
2-19-2020
Full Star Full Star Full Star Full Star Full Star

Lewis Toyota took a very negative experience and turned into the most positive customer service experience I have ever had. To say they went the extra mile would be an understatement they went way above and beyond for me and my family. For me Lewis Toyota will now be synonymous with excellence. I highly recommend

"outstanding experience"

Brokke Family
DEALERRATER
2-18-2020
Full Star Full Star Full Star Full Star Full Star

We are a faithful Lewis Toyota family. We've come to expect nothing but excellent service and they never disappoint. We receive great customer service and support from the sales team and the service department. I highly recommend!

"In and out in a reasonable timely fashion."

KYLE.BARB.WARD
DEALERRATER
2-17-2020
Full Star Full Star Full Star Full Star Full Star

In today's world, I was very pleased. In and out, understood what was repaired. Waiting room was clean. What more could I ask for ?

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